Last Updated: 03/12/2025

At Swethika Collections, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the terms below.

1. Information We Collect

We collect necessary customer information to fulfill orders and improve your shopping experience. This includes:

Personal Information:

• Name
• Phone number
• Email address
• Billing and shipping address

Order & Transaction Details:

• Products purchased
• Payment mode
• Order history

Technical Information:

• IP address
• Browser type
• Device details
• Cookies and browsing data

We do not collect or store sensitive payment information like full card details. All payment processing is handled securely by trusted payment gateways.

2. How We Use Your Information

We use your data only for legitimate purposes such as:

• Processing and delivering your orders
• Sending order confirmations and updates
• Providing customer support
• Responding to queries
• Improving website experience
• Showing relevant products or offers
• Fraud prevention and safety checks
• Internal business analysis

3. Sharing of Information

We do not sell, trade, or rent your personal information.

However, we may share limited details with trusted service providers strictly for order-related tasks:

• Courier & Logistics Partners (To ship your order)
• Name, phone number, address
• Payment Gateways (To process prepaid/partial payments)
• Technical & Analytics Tools (To improve performance and user experience)

All partners work under strict confidentiality and data protection standards.

4. Payment Information Security

All online transactions are handled through secure, PCI-Compliant payment systems like Razorpay, PayU or similar gateways.

Swethika Collections does not store your:

• Debit/credit card number
• CVV
• Net banking login
• UPI PIN

5. Cookies

We use cookies to:

• Remember cart items
• Auto-fill basic information
• Improve browsing experience
• Provide relevant offers

You may disable cookies anytime in your browser settings, but certain site features may not work as expected.

6. Communication & Marketing

We may send:

• Order updates
• Delivery information
• Offers
• Product launches

You can opt-out anytime by contacting us or using the unsubscribe link (if applicable).

7. Data Protection & Security

We follow safety practices including:

• SSL encryption
• Secure server environment
• Admin access control

Though we take care, no online system is 100% hack-proof. In case of any breach, we will notify concerned users as required by law.

8. Your Rights

You can request:

• To review your data
• To correct wrong information
• To delete data (unless legally required to retain)

Contact us via WhatsApp or email for any data-related requests.

9. Third-Party Website Links

Our website may contain links to external websites. We are not responsible for their policies or data practices. Please review their privacy statements separately.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be reflected on this page with the updated date.

11. Contact Information

If you have any questions, requests, or concerns regarding privacy, feel free to contact us:

📧 Email: swethikacollection@gmail.com

📞 Phone: +91 90256 29676
📍 City: Trichy, Tamil Nadu, India