Last Updated: 03/12/2025

At Swethika Collections, we want you to feel happy and confident with every purchase.
If something isn’t right, we’re here to help with an easy exchange process.

1. Exchange Eligibility

You can request an exchange within 7 days of delivery if:

✔ The size doesn’t fit
✔ Product is different from what you ordered
✔ You received a damaged or defective item

2. Conditions for Exchange

To be eligible, the product must be:

• Unworn and unused
• In original condition
• Without stains, perfume, makeup marks, or damage
• With all tags and packaging intact

Products not meeting these conditions will not be accepted.

3. Exchange Options

If eligible, you may choose one of the following:

• Exchange for a different size of the same product
• Exchange for another product of equal value

Store credit for the product value (valid for future purchase)

4. Return Pickup Process

Once your exchange request is approved:

• A pickup will be arranged from your address
• Our delivery partner will collect the product
• After quality check, we will process the exchange

5. Non-Returnable Categories

For hygiene and quality reasons, the following are not eligible for exchange or return:

• Products altered or customized
• Improper or missing items while packing
• Used or washed garments

6. Refund Policy

We currently do not offer direct refunds.
Refund exceptions are only provided if the product is unavailable for exchange after return pickup and quality check.

7. Exchange Shipping Charges

Exchange charges may apply in the following cases:

• Wrong size selected by customer
  Customer changes mind
• If the product delivered was incorrect or damaged, no charges apply.

8. Damaged / Incorrect Product Delivery

If you received:

• Different product
• Damaged item
• Missing order item
• Wrong size sent

Please contact us within 48 hours with unboxing video/photo proof.
We will replace it at no extra cost.

9. How to Request a Return/Exchange

Just contact us via:

📧 Email: swethikacollection@gmail.com
📱 WhatsApp support: +91 90256 29676

Share:

• Order ID
• Reason for return/exchange
• Photos/video if applicable

Our support team will guide you through the whole process.